You guys are the best.....thank you for perfect services.......Jiri
Best place to rent just about any thing you need
We were told by two different people, on reservation and then three days later on pickup, that there would be no problem if we wanted to extend the rental contract on a bucket lift longer than the original three days. But, when we called to let them know we needed to keep the lift for an extra day, suddenly there was a problem. And Casey, one of the clerks, got very sarcastic and smart-alecky on the phone. Some manager called and left a message but when I called back I talked to Wade, the owner. He never once apologized for the employee's conduct nor offer to do anything to make it right. When we returned the lift at the end of the original contract one of the clerks was quite rude and told me "I should act like an adult and just leave." Apparently this is an okay way to treat customers because this young clerk was standing right beside the owner when he said it. But, what do you expect when Wade, the owner, tells me, "You're the kind of customer it's okay to fire." Apparently, if you don't like being talked down too, getting charged early, or treated horribly, you're not their kind of customer. About getting charged early; we paid half of the rental fee at pick-up and were told to "just pay the rest when you bring it back," but we were charged for the rest of the contract before the end of the contract and bringing the equipment back but immediately after the return call to the owner.
We were very disappointed in the quality of chairs we received from this rental company. When looking at the demo chair it was in great condition, nice clean white chair. What we received was far from. The chairs we received were extremely worn, beat up, whole sides chipped off and extremely dirty. When speaking with Cody, instead of admitting these chairs needed to be washed and a fresh coat of paint, he stated this was to mimic the rustic look. I have rented from them in the past and it went well, but this time the product and customer service was very poor.
Have rented equipment and bought from them. Great service all around and pricing is great too.
Wautoma Rental Center is a US Hardware Store based in Wautoma, Wisconsin. Wautoma Rental Center is located at 415 E Main St, Wautoma, WI 54982, USA.
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